RMA
RMA Process
Our return workflow is structured to minimize ambiguity and recovery time.
- Products supplied by HAYCONEX with valid invoice reference.
- Cases reported within applicable warranty or approved return window.
- Units without unauthorized modification or physical misuse.
1
Submit request with invoice and serial details.
2
Authorization review and return instructions.
3
Inbound inspection and technical validation.
4
Resolution update with replacement, credit, or status outcome.
Required Information
- Invoice or PO reference number.
- Product category and serial number.
- Failure symptoms and troubleshooting already performed.
- On-site contact details for status updates.
Typical Timeline
Phase 011) Request received and reviewed within one business day.
Phase 022) Initial triage and RMA authorization details shared.
Phase 033) Return intake, testing, and resolution update.
Common reasons for rejection
- • Missing invoice reference or unmatched order data.
- • Missing or unreadable serial number.
- • Physical damage outside warranty scope.
- • Unauthorized modifications or tampering.
Packaging Guidance
- • Use anti-static and impact-resistant packaging for all electronic components.
- • Label the RMA reference clearly on the outer box.
- • Include accessories only if requested during authorization.
Complete the form below and our team will respond with next steps.